Last Updated: September 2023
This policy differentiates between the Site and EarthRanger products. Please note what each section refers to specifically as you read.
Note on EarthRanger Products
This policy only applies to information regarding you, not your “Customer Data”.
Information AI2 Collects and Why it is Collected
"Personal information" is information that can personally identify you, such as your name or email address. Personal information also includes other data that can reasonably be linked to your personally identifiable information. You can directly or indirectly provide your personal information through your use of the Site and EarthRanger Products. The following describes the types of personal information we may collect:
- Contact Information: This includes your email, name, and/or organization. This information may be used to contact you via email, phone, text message, or by other reasonable methods for various reasons, including providing support.
- Site. If you use the “Contact Us” form on the Site, you will be asked to provide your first name, last name, company name, country where you are located, email address, phone number and your comments. We will use the information you provide only for the purpose of contacting you about the question or comments you have submitted.
- EarthRanger Products: If you are a customer or user of the SaaS Service, you may provide personal information with your user account or when you opt-in or subscribe to optional features of the SaaS Service (e.g. SMS alerts), such as your first name, last name, email address and phone number. You may also provide your contact information when you request support services for EarthRanger Products. AI2 will only use your contact information in accordance with the EarthRanger Terms to provide the EarthRanger Products to you, including any associated technical, administrative and support services.
- Gundi: AI2 only processes machine-to-machine integration data. No user information is required or stored beyond a username, though the data represented in the Gundi integrations may represent your location.
a. SaaS Service. If you are a customer or user of the SaaS Service, the SaaS Service will prompt you to give permission to share your location. If you enable location sharing, the location data that is transmitted will be stored within the SaaS Service. We will only use such location data to provide the SaaS Service to you.
b. Applications. If you use an Application that employs global position system (GPS) technology, we collect the geolocation data transmitted through your device when you are logged into the Application. Since Applications interoperate with the SaaS Service, your location data from an Application may also transmit to the SaaS Service. Location data from the Application that is transmitted to the SaaS Service will be stored within the SaaS Service. Location data from your device may also be temporarily stored within the Application. For example, if you use the EarthRanger Track Application, the location data of your device’s last position is stored within the Application when you log out until the next time you log in. Upon your next login, the location data of your device’s last position is deleted within EarthRanger Track and we do not retain such historic location data within the Application.
- Browsers and Devices: AI2 collects certain information about the browsers and devices you use to access the Site and EathRanger Products, including unique identifiers. Unique identifiers are cookie files used to uniquely identify a browser or device. Please see the section below on “Cookies” for more information.
- IP Address: AI2 collects your Internet Protocol (IP) address whenever you access the Site or SaaS Service, which is a number automatically assigned to your computer or device when you browse the internet. These numbers are usually assigned based on geography, so an IP address can often be used to identify the general geographic area of where a device is connecting to the internet. AI2 uses your IP address to administer and address technical issues with the SSite and EarthRanger Products.
- Use Statistics: AI2 collects information about how your browsers and devices interact with the Site and EarthRanger Products, including crash reports, system activity, and the date, time and referrer URL (the webpage you came from if you clicked a link to access the Site or any EathRanger Products). AI2 also collects statistical information about user activity on theSite and EarthRanger Products, including web traffic, and the date, time, duration and number of visits.
- Feedback: If you submit or provide any Feedback to AI2, you are solely responsible for its contents and any personal information you may disclose therein. Provision of any Feedback is at your own risk. AI2 does not knowingly collect or monitor Feedback for personal information, and may use Feedback in any manner without any obligation or limitation in accordance with the terms of the EarthRanger EULA. If AI2 discovers it has received any personal information in error, it will take steps to delete the data as soon as possible without notice to you.
- Workplace and Organization-Provided Information: Others agreeing to our End-User License Agreement for our SaaS Services or Applications for your use, such as your employer or other organization, may provide us with personal data about you and your eligibility to use the Saas Services and Applications. For example, we may receive contact information for administrators and for authorizing users of our SaaS Service and Applications.
b. Research. We seek to aid protected area managers, ecologists, and wildlife biologists in making more informed operational decisions for wildlife conservation. We may use personal data available to us to conduct research related to our product effectiveness in achieving our mission and conservation areas that could benefit from greater access to the products. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish results, presented as aggregated data rather than personal data.
c. Security. We may use your data (including your communications) for security purposes or to prevent or investigate possible fraud or other violations of our End-User License Agreement and/or attempts to harm others.
- Strictly Necessary Cookies. “Strictly Necessary Cookies” are cookies that are necessary for a website to function and cannot be switched off in our systems. We use Strictly Necessary Cookies, which are first party session cookies for load balancing so that visitor page requests are routed to the same server in any browsing session. Session cookies are stored in temporary memory and erased when you close your web browser.
- Performance Cookies. “Performance Cookies” are cookies that allow us to count visits and traffic sources so we can measure and improve the performance of a website.
Additional Uses of Cookies
How Your Information May Be Shared
Please see below on the circumstances where AI2 may share your personal information with others:
- Service Providers: AI2 may use third party providers to provide or support some of the services that are available through the Site and EarthRanger Products. AI2 may also rely on third party providers to perform certain services for AI2 in connection with your use of the Site and EarthRanger Products, such as, but not limited to, communications and hosting services, network security, technical and user support, tracking and reporting functions, quality assurance testing, and other functions. AI2 may share your information with these third party providers so that they can perform their services or complete your requests. These third party providers may share information with AI2 that they obtain from or about you in connection with providing their services or completing your requests. Some portions of the Site or EarthRanger Products may include web pages that utilize framing techniques to serve content to you from our third party providers, while preserving the look and feel of the Site and/or EarthRanger Products. In such cases, please note that the information you provide is being provided to the third party.
- Investigations: AI2 may investigate and disclose your personal information if it has a good faith belief that such disclosure (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on AI2; (b) is helpful to prevent, investigate, or identify possible fraud wrongdoing in connection with the Site or EarthRanger Products; (c) is necessary to act under exigent circumstances to protect the safety of the public or users of the Site or EarthRanger Products, (d) is reasonably necessary to protect AI2’s rights, reputation, property, or that of its users, affiliates, partners or the public.
Managing your information
Google Web Tools
You can manage how your information is shared and used with Google Web Tools as follows:
- Google Analytics Opt-out Browser Add-on. Google has developed a browser add-on tool to enable visitors of websites with Google cookies and tags to prevent Google Analytics from receiving their information. This add-on will not prevent websites from collecting information through other first-party or third-party cookies and tags. You can download and install the Google Analytics Opt-out Browser Add-on to begin using this tool.
- Google settings. In addition to above, you can manage how Google uses the information obtained through Google Web Tools and other cookies, and how it interacts with other Google products by changing the settings in your Google account. For example, you can restrict personalization features used in Google ads by changing your preference settings in your Google account to prevent use for targeted ads and content. Please review Google’s Privacy Controls for more general information on how you can configure various privacy and share settings through Google.
- Third party tools. Third parties have also developed mechanisms for opting out of various cookies that use and share information collected from Google Web Tools and other sources for advertising purposes. For US-based users, the Digital Advertising Alliance (DAA) WebChoices is a tool that enables you to view and manage the cookies used for online advertising. For EU-based users, there is Your Online Choices.
Information collected from the Site and EarthRanger Products will be stored and processed in either Singapore or Germany. Where personal information is transferred from the European Economic Area (“EEA”) or Switzerland, we rely on appropriate safeguards to transfer the data. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country and may otherwise differ from the data protection or consumer protection laws in such jurisdictions.
- Security. AI2 is committed to protecting the security of your information and follows generally accepted industry standards to protect the personal information it receives. However, no method of transmission over the Internet, devices, or cloud or electronic storage is 100% secure. Therefore, while AI2 strives to use commercially acceptable means to protect your personal information, AI2 cannot guarantee its absolute security.
- Personal Information of Children. The Site and EarthRanger Products are intended for a general audience, and AI2 does not knowingly collect personal information from children under 16. If you become aware that a child has provided AI2 with personal information without parental consent, please contact AI2 at email@example.com. If AI2 becomes aware that a child under 16 has provided personal information without parental consent, AI2 will take steps to delete such data as soon as possible.
- European Union (EU) Residents: Your Privacy Rights under the General Data Protection Regulation (GDPR). If you are located in the EU, we will collect personal information only if AI2 has one or more legal bases for doing so under the General Data Protection Regulation (GDPR). The legal bases depend on your interaction with the Site and EarthRanger Products. AI2 will only collect personal information from you where: (i) you have given your consent for one or more specific purposes; (ii) it is necessary to perform a contract we are about to enter into or have entered into with you or your employer/organization; (iii) it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; (iv) it is necessary to protect the vital interests of you or another natural person; or (v) it is necessary to comply with a legal obligation. Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you may have the right to object to our processing.
- Data Subject Rights. If you are located in the EU, you can submit a request regarding your personal information to firstname.lastname@example.org. To submit a request, you must provide certain information such as your first name, last name and email address, your relationship to AI2, and details about your request. AI2 will only use the information you provide to evaluate, process, fulfill or contact you regarding your request (e.g. to follow up or ask for additional details about your request). If the GDPR applies to your personal information, AI2 will provide an initial response within one (1) month of your submission date. Please note that if you provide incorrect or insufficient information, AI2 may not be able to fulfill your request.